Please read through our frequently asked questions below. Whether you are ready to start your custom order or if you have a question that we have not answered, feel free to send us an email or give us a call. Either way, we are happy to hear from you.
This usually depends on two criteria. The size and scope, and complexity of your order as well as the amount of other orders that are on my bench at the time.
Usually we work on 2 projects at the same time. We find that the different processes dovetail into one another which allows us to minimize any downtime e.g. waiting for glue-ups to cure. Typically the lead time on a custom double bed/desk/storage unit will be about 2 – 4 weeks from design to delivery.
Yes. We do require a deposit to secure your place in the workflow queue and to cover the cost of the initial material order. This can be anywhere from 50 – 70% depending on the project, but we will always discuss this with you during the planning stage and come to a reasonable arrangement that works for us both.
If for some reason you are not completely satisfied with your purchase of an online or showroom item, you can return it for a full refund, exchange or store credit within 30 days.
There are no refunds or returns on custom orders. Once you place a custom order you will be involved in the process all the way from design decisions to samples of the finishes.
Every piece of Abacus furniture comes carefully inspected for quality and precision and with our guarantee that it will stand the test of time under your ownership.
Absolutely possible! I even encourage it. I like people to be completely happy with what they are getting. To this effect, we will always discuss the type of finish and have some samples to choose from.
We will deliver anywhere in the Cape Town Metro Area.
No worries! We will make arrangements for your pieces to be delivered safely to wherever you are. There will however, be a cost involved depending on where you are and the nature of delivery.
Yes! We will make arrangements for your pieces to be delivered safely to wherever you are. There will however, be a cost involved depending on where you are and the nature of delivery.
White Glove Delivery means that we will deliver items to your room of choice, not just the curb, or front door.
Once you have placed your order, we will contact you to confirm specifics and to set up a delivery date.
This can vary greatly. Generally speaking one should allow approx. 600mm for each chair and a further 300mm at each end if you was to seat people at the head and foot of the table. 900mm Is generally considered a minimum comfortable width and anything over 1200mm to be very wide.
This being said, we will work with you to create the perfect table for your needs in terms of seating and the space it occupies, so that the whole arrangement works beautifully in your life.
Absolutely , yes! Design consultation is a integral part of our process. Please feel free to email or call us for advice prior to placing your order. From your brief we will design a piece that suits you and will be perfectly happy with.
No problem. We’re happy to create a custom finish for any particular piece. Just make a note of it on your order, and we’ll follow up with you within 24 hours to have a chat and get you exactly what you want.
You will see a page that says Order Complete and receive an email from us almost immediately. We’ll also follow-up with a phone call within 24 hours, so don’t worry if you need to make changes or additions to your order.